Shipping policy

SAINA CLOTHING

Shipping Policy

This shipping policy forms part of Saina Clothing's terms and conditions and has been drawn up in accordance with Dutch and European consumer law. Below you can read how we process, ship and deliver orders.

1. Processing time

  1. Orders are processed and made ready for shipment within 1–3 working days after receipt of payment.

  2. Orders placed on weekends or public holidays are processed on the next working day.

  3. During sale periods, holidays or other peak moments, processing time may increase. We will communicate this on the website in advance where applicable.

2. Shipping areas

Saina Clothing currently ships to the following areas: the Netherlands, Belgium, other EU countries.

For destinations outside this area, please contact us to discuss the possibilities.

3. Shipping costs

Shipping costs are clearly displayed during the checkout process, before the order is completed, and depend on the destination and the shipping method chosen.

Saina Clothing reserves the right to offer free shipping from a certain order amount. Any threshold will be stated on the website.

4. Delivery times

  1. The average delivery time is 2–5 working days after shipment, depending on the destination.

  2. Delivery times are indicative and do not constitute a strict deadline. Delays caused by the carrier are beyond Saina Clothing's control.

  3. Orders will be delivered no later than 30 days after placement, unless a longer delivery period has been agreed, in accordance with the statutory provisions in our terms and conditions.

5. Carrier(s) and track & trace

Orders are shipped via PostNL & DHL. Once your order has been shipped, you will receive a confirmation email with a track & trace code that allows you to follow the status of your shipment.

6. Transfer of risk

The risk of damage and/or loss of products lies with Saina Clothing until the moment of delivery to the consumer (or a third party designated by the consumer), as also determined in our terms and conditions. After delivery, the risk transfers to the consumer.


7. Damaged, incorrect or missing shipments

  1. If you receive a damaged product, the wrong item, or something is missing from your order, please contact us within a reasonable time via info@sainaclothing.com, preferably with photos of the shipment and the product.

  2. Saina Clothing will resolve this free of charge by means of replacement, supplementation or refund, depending on the situation.

8. Incorrectly provided delivery address

It is the customer's responsibility to provide a correct and complete delivery address when placing the order. Saina Clothing is not liable for delay or loss of a shipment resulting from an incorrect or incomplete address. Any additional costs for reshipping a returned shipment may be charged to the customer.

9. Customs and import duties (outside the EU)

When shipping to destinations outside the European Union, import duties, VAT or other customs costs may apply. These costs are borne by the customer and fall outside the influence and responsibility of Saina Clothing. We advise checking with the local customs authority in advance.

10. Returns

Information about returning products, including the statutory 14-day right of withdrawal, can be found in our Refund Policy and in Saina Clothing's terms and conditions.

11. Contact

Questions about the status of your order or this shipping policy? Contact us via:

Saina Clothing

Email: info@sainaclothing.com

Address: Voorburgstraat 334, 1062 JB Amsterdam

Please note: the sections marked [to be completed] must be filled in with the actual shipping costs, delivery times, shipping areas and chosen carrier(s) before this policy is published.